All reservations will be confirmed by email. Until this occurs no booking has been made. A Deposit of 20% of the final bill should be received no later than 5 days following confirmation of your booking. Full payment for your stay should be received no later than 42 days prior to your arrival. A deposit of £100 will also be required at the time of booking to cover any damage that may be incurred to the property during a guest's stay. It will be refunded immediately following a guest's departure, assuming there is no damage to the property or a loss of keys. If keys are taken on your departure from the cottage, we will deduct £50 from your deposit to cover the cost of replacement keys and the inconvenience.
On the rare occasion when damage occurs, by negligence or a deliberate action taken by a guest and which directly or indirectly causes loss to two chapel lane, the guest agrees to indemnify such losses and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.
two chapel lane operates a non-smoking policy throughout the cottage. Guests are welcome to smoke in the courtyard garden, although cigarette stubs should not be discarded outside. Also we do not allow pets in the cottage. In the event of a guest breaching either of the aforementioned policies, two chapel lane will levy a charge for laundry and additional cleaning to the guest’s final bill and any damage caused as a result. An approximate charge of £100 will be deducted from your deposit.
We reserve the right to decline any booking for any reason and will refund any monies paid.
When a reservation is made, by telephone or by email and accepted, a contract exists between the guest and two chapel lane. If for any reason the reservation is cancelled, in full or in part, a breach of contract exists. two chapel lane reserves the right to cancel a booking on any grounds it feels are necessary and will honour no liability by doing so.
Cancellations giving 42 days notice* will have deposits returned in full, with no deductions. For shorter periods of notice, two chapel lane retains deposits of 20% to cover administration costs and any resulting loss of business. *PLEASE NOTE: except Burghley, Christmas, New Year and Easter weeks where we require at least 16 weeks (112 days) notice.
Late Cancellations - where notice of cancellation is received after 42 days of the planned arrival date (or 112 days where Burghley, Christmas, New Year or Easter weeks’ have been booked), the following conditions apply:
two chapel lane will make every effort to re-let the accommodation, and therefore reduce the likely losses for the guest. If at the end of the reservation period, despite the efforts made by two chapel lane the cottage is not re-let, then two chapel lane is entitled to claim damages which reflect the losses incurred as a result of the cancellation. This is the value of the reservation; less any re-let value achieved and deposits already paid.
Terms, Conditions, Contracts and Disputes are determined under English Law. two chapel lane 'closes' for arrivals at 7.00 p.m. unless by prior agreement, at which time outstanding reservations are assumed to be non-arrivals. Non-arrivals are 'late cancellations'.
The latest check out time is 10.30 am, unless an alternative time has been arranged with the cottage manager. Late check-out will incur a charge equivalent to that day’s rate.
We would suggest that Guests consider the merits of insurance cover that includes a cancellation risk.